Founded in 1990 by Lee and Leila Bates, Bates Collision Centers have held steadfast to it's mission to be the collision repair center of "choice" in the Bay Area of Texas.
Their approach has been multi-faceted by maintaining a rigorous training program for all staff, as well as utilizing state-of-the-art equipment. The Bates staff undergoes specialized ongoing training provided by many of the top names in the collision repair industry, including: I-CAR®, ASE®, Akzo Nobel®, and Sikkens®.
Bates Collision Centers is also a direct repair center for a large number of insurance companies. This means customers can benefit from expedited claims due to electronic billing and digital imaging capabilities, which ultimately transitions into seamless communications between our repair-center staff and the insurance agents. Inevitably, this leads to shorter turnaround times on repairs, as well as extremely satisfied customers. Bates Collision Centers customers enjoy two conveniently located state-of-the-art repair centers, friendly and professional staff, as well as an outstanding repair quality.
We recognize that the primary concern of our customers is a safe and high quality repair. Therefore, we offer a Written Lifetime Warranty on every repair.
Community Give Back Program
Bates Collision Centers is dedicated to making a difference in the lives of others by being a proud supporter of the communities and individuals we serve. Learn more about our Community Give Back Program where we will donate 3% of your repair total to the local non-profit organization of your choice and do it in your name.
Bates Responsible Parenting Award & Benevolence Car
Since 1998 Bates Collision Centers have joined the International Acoat Selected group of collision repairers in awarding a refurbished vehicle to a deserving family during the holiday season. In our first 20 years of business, we have refurbished and presented 20 cars, they've been a real helping hand up for these families. Our employees volunteer their time to refurbish a vehicle from each of our centers and fill it with gifts such as toys, gas cards, car seats, and food for the family. The vehicles are presented during a special Awards Presentation and Holiday Reception held in their honor to recognize and reward parents for "Responsible Parenting". This unique program focuses on the parent's tireless efforts to parent "Responsibly" while coping with the daily challenge and hardship of running their household without reliable transportation.
"Our customers choose Bates Collision Centers because we focus on doing it right, the first time."
Lee Bates, President
At Bates, we engage an independent third-party research company to contact our customers post-repair to rate how satisfied they are with the quality of the repair. CSi Complete® ranks our customer satisfaction performance on a monthly basis. We are proud to share our CSi Complete® report on our customer satisfaction rating. Over 96% of our customers report that they would refer their friends and family to our centers as a result of their positive repair experience. (Source: 2011 Customer Satisfaction Index report)
Recycling for the Environment
Air conditioning refrigerant (MACS certified mechanic)
Excess paint and thinner is recycled.
Plastic bumpers & body parts
To Protect the Environment and Employees
Paint mixing occurs in an explosion proof mix room with fume extraction
Spraying occurs in a downdraft spray booth
Sophisticated HVLP (high volume, low pressure) spray equipment is used to reduce overspray emissions into the air
Painter wears a paint mask and a full body paint suit to avoid inhalation and skin absorption of toxins
S/P2 Safety & Pollution Prevention Training is utilized
Paint gun washers utilized reducing the amount of solvent used in clean paint guns by 80%
Computerized paint mixing system designed to color match and mix the proper quantity of paint for the repair, limiting product waste
Other Energy Considerations
Radiant heat to heat only the objects
Industrial set-back thermostats to reduce energy use in off hours
Spray booth has commercially insulated walls to keep heat in, and has an afterburner to quickly ramp up the heat and has a programmed timer to shut off automatically
We use fast-dry paint products to reduce the duration of the spray booths bake cycles
Despite collision shops not being perceived as front runners of the green movement, our dedication to reducing hazardous waste and protecting our environment and our community has always been a priority" says Lee Bates, President-Bates Collision Centers. We will continue our dedication to be on the cutting edge of eco-friendly technology for collision repair shops."
Listen to what our customers are saying about Bates Collision Centers®
They held up to their excellent reputation and did an excellent job!
... Wesley B.
They were very courteous and the facility is spotless.
... Patrick H.
I would absolutely recommend Bates to anyone, they're the best!
You've never seen a body shop like this, the 50's style décor is great, the people were professional & helpful and the work was excellent!
... Bob G.
Harvey kept me informed every step of the way & my car was ready on time!
... Lisa S.
They are very professional-would highly recommend!
... Melody O.
I was very pleased! They were excellent and I would highly recommend them.
My car was ready when promised, at the price quoted-I liked their honesty.
I was very impressed with the quality of the work, they even cleaned & detailed my car-it looks better than before!
... Andy R.
I was handled wonderfully and they were all courteous! I would go back!
They are very fast and do quality work!
They were very nice and I appreciate being kept informed during the repairs.
It looks better than it did before the accident-this is a first class shop!