"We strive to make every repair experience as easy as possible."
Leila Bates, Vice President
We understand that your car is one of your largest investments, and that is why we treat every car as if it were our own. From the second you walk in the door, you will realize why Bates is a cut above the rest.
Our friendly and knowledgeable staff is ready to walk you through every step of the process. We can even have your rental car waiting for you when you drop off your damaged car for repairs. Free pick-up and delivery is just one more customer-friendly service that we offer.
We have a clean and comfortable, customer service area with 50's decor and a Wurlitzer jukebox.
After repairs are completed, rest assured, because Bates Collision Centers LIFETIME WARRANTY will be provided in writing on every repair performed.
Bates Collision Centers is comitted to delivering a fast, friendly and hassel free repair experience, so we offer Hertz ON-SITE at each location. Schedule your appointment with Bates Collision Centers and we'll contact Hertz to reserve your rental vehicle. If the repair is an insurance claim, Hertz will bill the insurance directly. Click here to visit their website.
The unique estimating process at Bates provides many customer benefits.
The key to our repair process is what we call "BLUE PRINTING." Instead of having an estimator look at a car in a parking lot and try to "guesstimate" the repair cost, we put the car up on a lift and have two of our most skilled technicians disassemble and examine all damaged areas to make sure that nothing is missed. The process takes a little longer, but we rarely miss damage. This means that all parts needed for the repair are ordered and received before we begin to repair the vehicle. This reduces delays and results in an overall quicker, more efficient repair.
Will your car "measure" up? It will if it is repaired at Bates Collision Centers! Investment in the best technology, equipment, and materials is the top priority at Bates. Our state-of-the-art frame repair equipment with computerized measuring system assures that your frame is restored to factory measurements. This system is so sophisticated that is reduces the entire results down to a single red or green light. To get the "green light" all frame dimensions must measure within original factory specifications. So when your car leaves it will truly "measure" up!
This is no ordinary body shop and this is no ordinary refinishing system. Bates employs an on-site computerized paint-mixing and color-matching system to achieve an invisible repair. The paint process is performed in our own state-of-the-art, climate controlled, down-draft spray booths. The paint is baked at 170 degrees, which reduces drying time from about 48 hours to about 45 minutes. The climate controlled environment means no delays from cold, wet weather. A virtually dust free paint environment and daylight corrective illumination both play important roles in our quest for an invisible repair. This high-tech booth also reduces pollution, protecting our environment.
After the vehicle is reassembled and passes our rigorous Quality Audit, our professional detail staff completes a courtesy detail before it is returned to you. Upon delivery, you will see your professionally repaired vehicle spotless and ready to go!
DETAIL PACKAGES - Let our professional detail staff take the hassle out of keeping it clean, let us regularly pamper and protect your vehicle with one of our maintenance DETAIL PACKAGES.
One more customer-friendly service that we offer is the option to
||Turn in your rental car at our facility (with most major rental agencies) at the time you pick-up your repaired vehicle
||Free delivery of your repaired vehicle to your home or office.
After repairs are completed, Bates Collision Centers' LIFETIME WARRANTY will be provided in writing on every repair, along with a detailed list of repair operations performed.
Register on-line or view our courses and schedule.
Bates Collision Centers' Continuing Education Seminar Series for insurance agents, their staff and adjusters include nine courses, all are nationally recognized and accredited by the Texas Department of Insurance. The courses are taught through a collaboration with the international business association, ACOAT Selected®. The courses focus on topics that aid insurance agents, solicitors, and adjusters in understanding the collision repair process and related automotive topics.
These seminars have helped thousands of insurance personnel across the nation further their knowledge of the collision repair industry.
The FREE seminars are held at all Bates Collision Centers locations and yield two hours of continuing education credits per course. Seminars include continental breakfast, live demonstrations, and a collision repair center tour. Class size is limited, so early registration is recommended.
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