1. Ask for referrals from friends, coworkers, or family members.
  2. Look for a trusted reputation & substantial number of years in business. Bates has been trusted since 1990.
  3. Ask about their certifications—Their technicians should be qualified to do the repairs and there are certifications such as I-CAR and ASE that certify technicians in their specialties.  Seeing any auto body shop’s technicians having these certifications is a great way to ensure trust and professionalism in getting your car repaired correctly.
  4. Ask about their warranty.–A quality collision repair center will offer a written lifetime warranty. This shows that they stand behind their work and will back it up in the event that something goes wrong.
  5. Stop by the shop—This is another good way to tell if you’ll feel comfortable leaving your car in their hands. Notice how you’re treated, the condition of the shop and whether it’s clean and well-maintained. Also, talk to the staff and see how knowledgeable they are about your particular repair.  Ask them about their process and a timeline for getting the job done.
  6. Understand your estimate. We explain and answer all of your questions.
  7. Before you leave your vehicle at a repair center, have any of your friends, coworkers, or family members ever used this collision repair center’s services?