CONTACT US
Questions? Comments? Concerns? Contact Us.
Have a question? We are happy to help!
Customer Satisfaction
“Our customers choose Bates Collision Centers because we focus on doing it right, the first time.”
– Lee Bates, President
At Bates, we engage an independent third-party research company to contact our customers post-repair to rate how satisfied they are with the quality of the repair. CSi Complete® ranks our customer satisfaction performance on a monthly basis. We are proud to share our CSi Complete® report on our customer satisfaction rating. Over 96% of our customers report that they would refer their friends and family to our centers as a result of their positive repair experience. (Source: 2011 Customer Satisfaction Index report)
Testimonials
Here’s what our happy customers had to say about working with Bates Collision Centers:
Channelview Location
Bates Collision Centers - North Channel - Find our Auto Body Shop on carwise.com
Baytown Location
Bates Collision Centers - Baytown - Find our Auto Body Shop on carwise.com