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“Our customers choose Bates Collision Centers because we focus on doing it right, the first time.”
– Lee Bates, President
At Bates, we engage an independent third-party research company to contact our customers post-repair to rate how satisfied they are with the quality of the repair. CSi Complete® ranks our customer satisfaction performance on a monthly basis. We are proud to share our CSi Complete® report on our customer satisfaction rating. Over 96% of our customers report that they would refer their friends and family to our centers as a result of their positive repair experience. (Source: 2011 Customer Satisfaction Index report)
Here’s what our happy customers had to say about working with Bates Collision Centers: