CONTINUING EDUCATION

Upcoming Continuing Education Courses

Here is what agents, their staff and adjusters have said about the Bates Collision Centers Continuing Education Classes:
“Very interesting. Knowledge learned will be useful.”
“Great class for agent/staff and claims adjusters.”
“Very informative. I feel every adjuster needs to actually see what takes place in the shop.”
“I enjoyed the course. It’s good to have a visual class.”
“The instructors are very knowledgeable!”
“It’s close, convenient and free-you can’t beat that.”

Ethical Considerations of Claims Practices

Texas Dept of Insurance Course # 23787
A 3-Hour Continuing Education Class
(2-Hours Ethics Credit, plus 1-Hour General Credit) This class helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with the claims practices of both insurers and insureds. The class is designed to provide agents with insight on how to identify and handle ethic-related situations that may arise when processing a collision claim. The information presented helps them:

  • Understand the legal issues involved in claims practices,
  • Understand the insurer’s responsibilities and duties to an insured when the insured suffers a loss,
  • Understand the duties of an insurer from a legal perspective, &
  • Assure fair claims practices are adhered to. The knowledge gained by attending this course also helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.

Where: North Channel – Bates Custom & Collision

When: TBD

Registration & Continental Breakfast @ 8am, class begins at 8:15am & concludes at 11:15am, on-site lunch will follow. Receive 2 credit hours

Providing Accident Prevention Advice

Texas Dept of Insurance Course # 6675
A 2-Hour Continuing Education Class
This class provides Insurance Agents with tips to share with their customers about how to avoid accidents. They will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their insureds.

  • Factors Affection Insurance Rates
  • Types of Crashes/Impacts/Damage
  • Driver Errors
  • Collision Preventing Tips for Customers
  • Damage Preventing Devices
  • Driving Tips
  • The Windshield’s Role in Accident Prevention Program
  • PLUS: A repair center tour

Where: North Channel – Bates Custom & Collision

When: TBD

Lunch (provided on site) & Registration at 11:15am, class begins at 11:45am & concludes at 1:45pm – Receive 2 credit hours.

Understanding Collision Refinish

Texas Dept of Insurance Course # 6679
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information to improve their understanding of the collision repair refinish and quality assurance process to enable them to better set their insured’s expectations relative to claims processing. They will learn how to make an informed decision on which repair center will ensure the safest, highest quality, and most cost effective repair for their insured.

  • The Repair Process
  • Customer Concerns
  • Standard Operating Procedures
  • What is Paint?
  • Determining Paint Formula
  • Painting Techniques
  • The Painting Process

Where: Baytown – Bates Custom & Collision

When: TBD

Registration & Continental Breakfast @ 8:00am, class begins at 8:15am & concludes at 10:15am. Receive 2 credit hours.

Understanding Paintless Dent Removal

Texas Dept of Insurance Course # 6681
A 2-Hour Continuing Education Class
This class provides Insurance Agents with information to help them understand how Paintless Dent Repair (PDR) techniques work, how they differ from conventional repair techniques, and how they can help them reduce their severity on smaller claims.

  • The PDR Process
  • History of PDR
  • Chemicals and Tools Used
  • PDR Techniques
  • Conventional Repair bs. PDR
  • Pricing – PDR Warranty
  • Mobile Chip Repair

Where: Baytown – Bates Custom & Collision

When: TBD

Registration at 10:15am – class begins at 10:30am and concludes at 12:30pm. Receive 2 credit hours.

Fraud Identification

Texas Dept of Insurance Course # 86879
A 1-Hour Continuing Education Class

Helps agents identity deception perpetrated against or by an insurance company or agent for the purpose of financial gain. Agents will learn about:

  • Common types of fraudulent activities
  • Measures to deter and detect fraud
  • Their obligations as an agent or adjuster to recognize fraud
  • Penalties associated with participation in fraud

Understanding Advanced Vehicle Safety Systems

Texas Dept of Insurance Course # 6677
A 2-Hour Continuing Education Class
Helps Agents better understand the most advanced vehicle safety systems available today, making them better equipped to inform their policyholders of the value of using these systems properly.

  • Auto Safety Facts
  • Vehicle Safety Systems
  • How Vehicle Designs Saves Lives
  • Seat Belts
  • Air Bags
  • Infant Seats
  • The Windshield as a Safety Device
  • Paint Systems
  • Black Boxes
  • Reporting an  Accident

Understanding Body and Frame Repair

Texas Dept of Insurance Course # 16147
A 2-Hour Continuing Education Class

Helps Agents develop a thorough understanding of the repair process as it relates to body and frame repairs. Prepares you to help your insured as they go through the repair process.

  • The Repair Process
  • Types of Impact vs. Types of Damage
  • Frame Repair
  • Mechanical Repairs
  • Safety Related Repairs
  • Repair vs. Replace
  • Body Repairs
  • Painting: A Scientific Art
  • A Quality Repair
  • PLUS: A repair center tour

Understanding Collision Claims & Estimates

Texas Dept of Insurance Course # 16149
A 2-Hour Continuing Education Class

Helps Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim.

  • The Repair Process
  • Reporting a Claim
  • Inspecting the Damage
  • Building the Estimate
  • Protecting the Consumer: Areas of Insured Confusion
  • Setting Insured’s Expectations
  • Maintaining Communications with Insureds
  • PLUS: A repair center tour

Understanding Pre-Insurance Inspection

Texas Dept of Insurance Course # 16151
A 2-Hour Continuing Education Class

Provides Agents with information to help them understand how and why they should inspect vehicles prior to insuring them.

  • What is a Vehicle Pre-Insurance Inspection?
  • Benefits to Insurance Company
  • Benefits to Insured
  • Benefits to Repair Center
  • Who Requires and Performs VPI
  • Pre-Insurance Inspection Form
  • General System Checklist
  • Choosing a Repair Facility
  • PLUS: A repair center tour

Understanding Theft Issues

Texas Dept of Insurance Course # 16153
A 2-Hour Continuing Education Class

Helps Agents understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft.

  • Types of Theft
  • Theft Statistics
  • The Theft Cycle
  • VIN Cloning
  • Guidelines to Reduce Theft
  • How Citizens Can Help
  • Insurance Fraud
  • Heavy Equipment and RVs
  • Identity Thef