CONTINUING EDUCATION

Upcoming Continuing Education Courses

Here is what agents, their staff and adjusters have said about the Bates Collision Centers Continuing Education Classes:
“Very interesting. Knowledge learned will be useful.”
“Great class for agent/staff and claims adjusters.”
“Very informative. I feel every adjuster needs to actually see what takes place in the shop.”
“I enjoyed the course. It’s good to have a visual class.”
“The instructors are very knowledgeable!”
“It’s close, convenient and free-you can’t beat that.”

Understanding Collision Claims & Estimates

Texas Dept of Insurance Course # 121546
A 2-Hour Continuing Education Class

Helps Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim.

  • The Repair Process
  • Reporting a Claim
  • Inspecting the Damage
  • Building the Estimate
  • Protecting the Consumer: Areas of Insured Confusion
  • Settings Insured’s Expectations
  • Maintaining Communications with Insureds
  • PLUS: A repair center tour

Where: North Channel – Bates Collision Center

When: Wed 03/03/21

Instructor: Leila Bates

Registration & Continental Breakfast at 8:00am – class begins at 8:15am & concludes at 10:15am.

Receive 2 credit hours.

Register

Providing Accident Prevention Advice

Texas Dept of Insurance Course # 121548
A 2-Hour Continuing Education Class

This class provides Insurance Agents with tips to share with their customers about how to avoid accidents. They will learn ways to reduce costs per claim, minimize their risk pool, prevent comprehensive claims, and minimize accident-related pain and suffering for their insureds.

  • Factors Affection Insurance Rates
  • Types of Crashes/Impacts/Damage
  • Driver Errors
  • Collision Preventing Tips for Customers
  • Damage Preventing Devices
  • Driving Tips
  • The Windshield’s Role in Accident Prevention Program
  • PLUS: A repair center tour

Where: North Channel – Bates Collision Center

When: Wed. 03/03/21

Instructor: Leila Bates

Registration at 10:15am – class begins at 10:30am & concludes at 12:30pm.

Receive 2 credit hours.

Register

Ethical Considerations of Fair Claims Practices

Texas Dept of Insurance Course # 122046
A 3-Hour Continuing Education Class

(2-Hours Ethics Credit, plus 1-Hour General Credit) This class helps Insurance Agents develop a better understanding of their ethical responsibilities when dealing with the claims practices of both insurers and insureds. The class is designed to provide agents with insight on how to identify and handle ethic-related situations that may arise when processing a collision claim. The information presented helps them:

  • Understand the legal issues involved in claims practices,
  • Understand the insurer’s responsibilities and duties to an insured when the insured suffers a loss,
  • Understand the duties of an insurer from a legal perspective, &
  • Assure fair claims practices are adhered to. The knowledge gained by attending this course also helps them provide better service for their customers resulting in improved customer satisfaction and policy retention.

Where: North Channel – Bates Collision Centers

When: Tues. 05/04/21

Instructor: Greg Griffith

Registration & Continental Breakfast @ 8am, class begins at 8:15am & concludes at 11:15am.

Receive 3 credit hours (2 Ethics, 1 General)

Register

Fraud Identification

Texas Dept of Insurance Course # 86879
A 1-Hour Continuing Education Class

Helps agents identity deception perpetrated against or by an insurance company or agent for the purpose of financial gain.

Agents will learn about:

  • Common types of fraudulent activities
  • Measures to deter and detect fraud
  • Their obligations as an agent or adjuster to recognize fraud
  • Penalties associated with participation in fraud

Where: North Channel – Bates Collision Centers

When: Tues. 05/04/21

Instructor: Greg Griffith

Registration at 11:15am, class begins at 11:30am & concludes at 12:30pm.

Receive 1 credit hour.

Register

Understanding Body and Frame Repair

Texas Dept of Insurance Course # 121549
A 2-Hour Continuing Education Class

Helps Agents develop a thorough understanding of the repair process as it relates to body and frame repairs. Prepares you to help your insured as they go through the repair process.

  • The Repair Process
  • Types of Impact vs. Types of Damage
  • Frame Repair
  • Mechanical Repairs
  • Safety Related Repairs
  • Repair vs. Replace
  • Body Repairs
  • Painting: A Scientific Art
  • A Quality Repair
  • PLUS: A repair center tour

Where: Baytown – Bates Custom & Collision

When: Wed.  3/4/20

Instructor: Leila Bates

Registration & Continental Breakfast @ 8:00am, class begins at 8:15am & concludes at 10:15am.

Receive 2 credit hours.

Register

Understanding Theft Issues

Texas Dept of Insurance Course # 121550
A 2-Hour Continuing Education Class

Helps Agents understand the impact of vehicle theft, how vehicles are recovered and repaired, and the benefits that result from reducing theft.

  • Types of Theft
  • Theft Statistics
  • The Theft Cycle
  • VIN Cloning
  • Guidelines to Reduce Theft
  • How Citizens Can Help
  • Insurance Fraud
  • Heavy Equipment and RVs
  • Identity Thief

Where: Baytown – Bates Custom & Collision

When: Tues. 3/4/20

Instructor: Trooper Dana Cothren

Registration at 10:15am – class begins at 10:30am and concludes at 12:30pm.

Receive 2 credit hours.

Register

Understanding Advanced Vehicle Safety Systems

Texas Dept of Insurance Course #121552
A 2-Hour Continuing Education Class

Helps Agents better understand the most advanced vehicle safety systems available today, making them better equipped to inform their policyholders of the value of using these systems properly.

  • Auto Safety Facts
  • Vehicle Safety Systems
  • How Vehicle Designs Saves Lives
  • Seat Belts
  • Air Bags
  • Infant Seats
  • The Windshield as a Safety Device
  • Paint Systems
  • Black Boxes
  • Reporting an  Accident

Where: North Channel – Bates Custom & Collision

When: Tues 5/12/20

Instructor: Leila Bates

Registration at 10:15am – class begins at 10:30am and concludes at 12:30pm. Receive 2 credit hours.

Register

Understanding Collision Claims & Estimates

Texas Dept of Insurance Course # 121546
A 2-Hour Continuing Education Class

Helps Agents develop a thorough understanding of the claims and repair process to better prepare them to help their insureds when they file a claim.

  • The Repair Process
  • Reporting a Claim
  • Inspecting the Damage
  • Building the Estimate
  • Protecting the Consumer: Areas of Insured Confusion
  • Setting Insured’s Expectations
  • Maintaining Communications with Insureds
  • PLUS: A repair center tour

Where: North Channel – Bates Custom & Collision

When: Tues 5/12/20

Instructor: Leila Bates

Registration & Continental Breakfast @ 8:00am, class begins at 8:15am & concludes at 10:15am.

Receive 2 credit hours.

Register