OUR REPAIR PROCESS
for Choosing Bates and our repair process
“We strive to make every repair experience as easy as possible.”
Leila Bates, Vice President
Bates Collision Centers have served the Texas Bay Area since 1990. Transparency with our customers is an important part of our close relationship with this community. Read below to find out more about what you can expect from the collision repair process.
VEHICLE DROP OFF
We understand that your car is one of your largest investments, and that is why we treat every car as if it were our own. From the second you walk in the door, you will realize why Bates is a cut above the rest.
Once you’ve dropped off your car for repairs, we’ll help you get back on the road while the work is being performed. Bates Collision Centers is comitted to delivering a fast, friendly and hassle free repair experience, so we offer Hertz ON-SITE at each location. Schedule your appointment with Bates Collision Centers and we’ll contact Hertz to reserve your rental vehicle. If the repair is an insurance claim, Hertz will bill the insurance directly.
ON-SITE CAR RENTALS & TOWING
We can help with setting you up with a loaner vehicle while your car is in for repairs. We have on-site car rentals and work direclty with Hertz to make this as easy as possible. We will have your loaner vehicle ready to go when you drop off your vehicle for repairs and help get you on your way!
We also offer towing services to both of our locations! Just mention to the tow operator that you wish to take your damaged vehicle to Bates Collision Centers!
Once you’ve dropped off your vehicle we begin the process of diagnosing the damage to your vehicle.
This begins with diagnostic scanning of your vehicle to find fault codes that indicate damaged components of your vehicle that need to be re-calibrated to restore your vehicle to pre-accident condition.
The unique estimating process at Bates provides many customer benefits.
The key to our repair process is what we call “BLUE PRINTING.” Instead of having an estimator look at a car in a parking lot and try to “guesstimate” the repair cost, we put the car up on a lift and have two of our most skilled technicians disassemble and examine all damaged areas to make sure that nothing is missed. The process takes a little longer, but we rarely miss damage. This means that all parts needed for the repair are ordered and received before we begin to repair the vehicle. This reduces delays and results in an overall quicker, more efficient repair.
Once diagnostics have been completed, our technicians will disassemble the areas of your vehicle that are being repaired. We have to make sure to explore and address any areas of hidden damage beneath the surface to make sure your vehicle is restored to original safety and performance.
Will your car “measure” up? It will if it is repaired at Bates Collision Centers! Investment in the best technology, equipment, and materials is the top priority at Bates. Our state-of-the-art frame repair equipment with computerized measuring system assures that your frame is restored to factory measurements. This system is so sophisticated that is reduces the entire results down to a single red or green light. To get the “green light” all frame dimensions must measure within original factory specifications. So when your car leaves it will truly “measure” up!
This is no ordinary body shop and this is no ordinary refinishing system. Bates employs an on-site computerized paint-mixing and color-matching system to achieve an invisible repair. The paint process is performed in our own state-of-the-art, climate controlled, down-draft spray booths. The paint is baked at 170 degrees, which reduces drying time from about 48 hours to about 45 minutes. The climate controlled environment means no delays from cold, wet weather. A virtually dust free paint environment and daylight corrective illumination both play important roles in our quest for an invisible repair. This high-tech booth also reduces pollution, protecting our environment.
Once all repairs have been completed, your vehicle is subjected to our rigorous quality assurance process.
Multiple trained and certified technicians audit the repairs specified in your repair planning, assuring that the vehicle that is returned to you has been fully restored and that nothing has been missed.
After the vehicle is reassembled and passes our rigorous Quality Audit, our professional detail staff completes a courtesy detail before it is returned to you. Upon delivery, you will see your professionally repaired vehicle spotless and ready to go!
DETAIL PACKAGES – Let our professional detail staff take the hassle out of keeping it clean, let us regularly pamper and protect your vehicle with one of our maintenance DETAIL PACKAGES.
After repairs are completed, Bates Collision Centers’ LIFETIME WARRANTY will be provided in writing on every repair, along with a detailed list of repair operations performed.
We also offer the following options for your convenience
- Turn in your rental car at our facility (with most major rental agencies) at the time you pick-up your repaired vehicle
- Free delivery of your repaired vehicle to your home or office.
As part of our promise to treat your family like our family and provide peace of mind, we also strive to to simplify the payment process. Our team of repair advisors work directly with all major insurance providers to streamline the process of making a claim. In addition, we accept any of the following payments;
Credit Card (Visa & Mastercard)
Local Personal Checks (Up to $1,000)
We cannot accept any temporary checks.
I-Car Gold Class
Bates Collision Centers was the first in the area to achieve I-Car Gold Class Certified Repair Center status; joining a very elite group of collision repair centers in the nation. Today, only around 10% of collision repair centers in the U.S. accomplish this certification and Bates Collision has attained it every single year since 1993.